Privacy Policy

BurstIgniteOn Financial Education Platform

Last Updated: January 15, 2025

At BurstIgniteOn, we take your privacy seriously. This comprehensive policy explains how we collect, use, and protect your personal information when you engage with our financial education platform. We operate in compliance with Thailand's Personal Data Protection Act (PDPA) and international privacy standards to ensure your data remains secure and your rights are protected.

Information We Collect

We collect different types of information to provide you with quality financial education services and improve your learning experience. Here's what we gather and why:

Personal Information

When you register for our courses or contact us, we collect your name, email address, phone number, and educational background. This helps us tailor our teaching approach to your experience level.

Learning Progress Data

We track your progress through courses, quiz results, and assignment completions. This data helps us understand which concepts need reinforcement and allows us to provide personalized feedback.

Technical Information

Your IP address, browser type, device information, and how you navigate our website. We use this to optimize site performance and ensure compatibility across different devices.

Communication Records

Emails, chat messages, and phone conversations when you reach out for support or guidance. These records help us provide consistent assistance and improve our teaching methods.

How We Use Your Information

Your information serves several important purposes that directly benefit your learning experience:

  • Delivering course materials and tracking your educational progress
  • Providing personalized feedback on trading strategy assignments
  • Sending relevant updates about market analysis techniques and new course content
  • Improving our educational platform based on user engagement patterns
  • Responding to your questions about technical indicators and trading concepts
  • Maintaining accurate records for certification and completion tracking

We don't sell your personal information to third parties. When we share data, it's only with trusted service providers who help us deliver our educational services, and they're bound by strict confidentiality agreements.

Your Rights and How to Exercise Them

Under Thailand's PDPA and international privacy standards, you have several important rights regarding your personal data:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days, including details about how we've used your data.

Correct Inaccuracies

Update or correct any personal information that's outdated or incorrect. You can do this through your account settings or by contacting our support team.

Delete Your Information

Request deletion of your personal data, though we may need to retain certain records for legal compliance or legitimate business purposes.

Limit Processing

Restrict how we use your data in certain circumstances, such as when you're disputing the accuracy of information we hold.

Data Portability

Receive your personal data in a structured, commonly used format that you can transfer to another service provider if desired.

Data Security Measures

Protecting your information is fundamental to how we operate. We've implemented multiple layers of security:

Encryption: All data transmission uses SSL/TLS encryption, and sensitive information is encrypted at rest using industry-standard protocols.

Access Controls: Only authorized staff members can access your personal information, and they receive regular training on data protection practices.

Regular Audits: We conduct quarterly security assessments and update our systems to address emerging threats and vulnerabilities.

Secure Infrastructure: Our servers are hosted in certified data centers with physical security, backup power systems, and 24/7 monitoring.

Data Retention and Deletion

We keep your information only as long as necessary for legitimate business purposes or legal requirements:

  • Course Enrollment Data: Retained for 7 years after course completion for certification verification purposes
  • Communication Records: Kept for 3 years to ensure consistency in support and educational guidance
  • Website Analytics: Anonymized after 2 years and used only for platform improvement
  • Marketing Communications: Deleted immediately upon unsubscribe request
  • Account Information: Removed within 90 days of account closure, except where legal retention is required

When data reaches its retention limit, we securely delete it using methods that make recovery impossible. You can also request early deletion of your information, subject to our legal obligations.

Thailand PDPA Compliance

As a company operating in Thailand, we fully comply with the Personal Data Protection Act (PDPA) B.E. 2562. This includes:

  • Obtaining clear consent before collecting personal data
  • Providing transparent information about data processing purposes
  • Implementing appropriate security measures for data protection
  • Responding to data subject rights requests within legal timeframes
  • Reporting data breaches to authorities when required
  • Appointing a Data Protection Officer for compliance oversight

Our PDPA compliance is regularly reviewed by external legal counsel to ensure we meet all requirements under Thai law.

International Data Transfers

Some of our service providers are located outside Thailand. When we transfer your data internationally, we ensure adequate protection through:

  • Contracts that include standard data protection clauses
  • Verification that recipient countries have adequate data protection laws
  • Regular monitoring of international partners' security practices
  • Immediate notification if protection standards change

You have the right to request details about any international transfers of your personal data and the safeguards we've implemented.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

  • Email notification to your registered address
  • Prominent notice on our website homepage
  • In-platform notifications when you log into your account

We encourage you to review this policy regularly. The "Last Updated" date at the top indicates when changes were last made.

Contact Us About Privacy Matters

Address: 278/5 Thanon Sajjakul, Tambon Hat Yai, Amphoe Hat Yai, Songkhla 90110, Thailand

Phone: +66 42 323 464

Email: contact@burst-igniteon.com

Privacy Officer: privacy@burst-igniteon.com

This privacy policy is effective as of January 15, 2025, and applies to all users of the BurstIgniteOn platform and services.